GENERAL TERMS AND CONDITIONS OF SALES
www.shandor.fr and www.shandor-collection.com (“the website”) is published by the company Shandor with 7500 euros of capital and which the registered office is in Saint Loup Hors (14400) – Chemin Charles Letot, registered to the commercial companies register of Caen under N°805 364 346, and intra-community VAT number FR75-805364346.
I – SCOPE OF THE GENERAL TERMS AND CONDITIONS OF SALES
The conditions of sales detailed below are applied to all products or services ordered on the website (the “products”) to Shandor and by any individual (the “Client”).
the client has to read the General terms and conditions of sales before any order (the “Order”), the general terms and conditions of sales are available on the website.
Shandor reserves the right to adapt or change at any moment the present conditions of sales, the version of the conditions of sales applying, beeing those online on www.shandor.fr and www.shandor-collection.com at the time of the order.
Accordingly, ordering on the website requires the entire prior agreement and without any reserves to these conditions of sales by the Client by clicking on the button “I read and agree to the general terms and conditions of sales”
II – INFORMATION ABOUT THE WEBSITE AND ACCESSIBILITY OF THE WEBSITE
www.shandor.fr and www.shandor-collection.com is an online sales website which is the property of Shandor and is managed by Shandor.
The Website is open to all users of the internet network accessible 24h/24h and 7/7d on principal, except in case of a network interruption, planned or not, by Shandor or its partners, for maintenance needs or in the event of force majeure (as defined in these articles).
Shandor should not be held responsible of any damages, of any nature, resulting from the unavailability of the Website.
Shandor does not guarantee that the Website will be exempted from defects, bugs or errors or will operate without breakdowns or interruptions.
Shandor can decide freely and to its absolute discretion any period of unavailability of the Website or of its content.
Shandor should not be held responsible for problems of data transfers, connexion transfers or unavailability of the network.
III- REGISTRATION ON THE WEBSITE
Priori to its order, the Client can register on the website by creating an account assembling the Client’s information (the “Account”).
The registration of the Client on the website is approved by Shandor after verifying the standard form filled up by the Client.
the Client receives a registration confirmation email.
When creating his account, the Client must assure the exactitude and exhaustiveness he’s providing.
The client must always update his personal information.
In case of an error in the contact details of the recipient, Shandor should not be held responsible for the disability to deliver the products.
By registering on the website, the Client declares and guarantees to Shandor that he is over 18 years old and has the legal ability to contract.
Shandor can delete the Client’s account at any time, for any reason and to its sole discretion.
IV – PRODUCTS
The products sold are those described on the website on the day the Client visits it and in the limit of available stocks.
These indicators are updated automatically in real time.
However, a mistake in those updates, for whatever reason, does not involve Shandor’s responsibility.
Shandor writes its products’ descriptions and presentations with the utmost care to satisfy the Client’s information the best way.
However, it is possible that mistakes might occur on the website, which the Client agrees and accepts.
After ordering, it is possible the Client receives a product that another Client had previously returned.
It is specified that Shandor only accepts returns of intact products that have not been worn. These two conditions are controlled before the product returns into the stock.
V – ORDERS
Orders on the website are subject to the respect of the procedure set up by Shandor on the website including different steps leading to the order confirmation.
The Client can select as many products as he wishes which will add to the cart (the “cart”). The cart recaps the products the Client chose as well as prices and other fees linked to the order.
The Client will be able to modify the cart freely before confirming its order. The confirmation of the order implies the agreement of the Client on our General Terms and conditions of sales, on the products he bought, their prices and other associated fees.
A confirmation email recapitulating the order (products, price, available products, quantities…) will be addressed to the Client by Shandor.
In fact, the Client formally accepts the use of emails by the company Shandor for the confirmation of orders.
Invoices are available on the section “my account” of the website or on simple written demand at the email address contact@shandor.fr
VI – REFUSE TO RUN AN ORDER
Shandor reserves the right to withdraw any products presented on the website and at any time and to replace or modify any content or information on this product.
Despite all efforts to satisfy the Client’s needs, Shandor might lead to refuse to run an order after the Client receives the confirmation email recapitulating the order.
Shandor should not be held responsible towards the Client or another person for the fact that he withdrawn the product from the website, or for the decision he replaced or modified the content or the information presented on the website, or for the refuse to run the order after the client has received the confirmation email recapitulating the order.
VII – PRICES AND TERMS OF PAYMENT
Prices of the products are indicated on the website in euros and all taxes included.
All prices posted on the website are calculated with the added value taxe (VAT) applied in France, which can be different depending on the billing country.
Shandor reserves the right to modify its prices at any time but the products will be invoiced based on the prices applied at the moment of the order’s confirmation and if products are available.
Payment of the products is immediately due when order is effective.
Payments can be made by Paypal, or by our secured partner’s platform Systempay.
The Client specifically agrees that the communication of his credit card number to Shandor, is worth the authorization to withdraw the amount of the ordered products from his banking account.
If need be, a cancellation notification of the order for default of payment is sent to the Client by shandor on the email address communicated by the Client when he registered on the website.
Datas recorded and kept by shandor are the proof of the order and of all sales made.
Datas recorded by Paypal or Systempay are the proof of all financial transactions between the Client and Shandor.
VIII – DELIVERIES
Deliveries are provided by the postal service, with a registered mail or an insured colissimo from monday to saturday, depending on the option chosen by the Client at the time he confirms its order.
Delivery means when the Client is in physical possession of the products (the “Delivery”).
When Shandor is in charge of the transit if the product, all risks of loss or damages of the product is transferred to the Client at the moment it is shipped.
Delivery is addressed to the contact information indicated by the Client, the address has to be the residency of the Client, a physical person of his choice or a legal person (delivery to its company).
Delivery cannot be made in hotels or PO boxes.
In the case delivery isn’t possible, the delivery company makes all effort to find a secured place to deposit the Product.
If not, the Product is returned to Shandor’s office address.
Delivery company also leaves at the delivery address a notice of passage indicating the place where the product is kept and the procedure to make a new delivery. the Client may contact the delivery company to organize another delivery time and date.
Shandor is shipping the products within a maximum time of 12 (twelve) business days for a delivery in France and 20 (twenty) business days for an international delivery, this delivery time is counted starting on the day after order is confirmed.
To ensure that delivery time is respected, the Client must ensure he has communicated the right and complete information on his address of delivery (such as for example : street number, building number, stairs number, access codes, names and number on the bells, etc.)
Shandor will not be held responsible for a delivery delay if it is not on its behalf or justified by force majeure reasons (defined below).
In case delivery time is passed, the Client will be able to cancel his order and obtain in a maximum of 14 (fourteen) days the refund of the amount paid for the order.
Notwithstanding the above, Shandor will not be held responsible for the harmful consequences resulting from a delay in delivery, only the reimbursement of the Product by Shandor being possible to the exclusion of any other form of compensation.
IX – REFUNDS AND RETURNS
All non-professional consumers have a right of withdrawal. The use of the right of withdrawal must be stated prior to it by email at : contact@shandor.fr
A withdrawal form will be sent to him. It is to be returned back to Shandor. In this event, Shandor communicates to the Customer an acknowledgement of receipt on a durable medium.
The right of withdrawal can be used without any penalties. In case a Client uses this right of withdrawal, the product must be returned to Shandor within 14 (fourteen) days (beginning the day of reception of the Products). Pass this 14 (fourteen) days, the sale of firm and definitive.
The product must be returned in his original packaging, in its original state, new, unworn, unwashed. To make a return, the Client must follow the procedure indicated on the return note Shandor will send to him by email.
The refund is effective if the products initially delivered have been recovered by Shandor. Except if the Client decides differently, Shandor makes refunds by check, Paypal or bank transfer.
Products returns are at the expense of the Client and at his own risk.
If the Client fails these General Terms and conditions of sales, Shandor will not proceed to the refunding of the affected products.
In all cases, returns are at the expense of Shandor if the delivered product is different from the one ordered or if the product is damaged.
X – GUARANTEES – LIMITATION OF LIABILITY
Shandor’s responsibility towards products bought on the website is strictly limited to the price of the product.
The documents, descriptions, information of the products appearing on the website are not covered by any explicit or implied guarantee except by those provided by the law.
Shandor is only required to deliver products that comply with contractual provisions. the Products are considered to comply with contractual provisions if the following conditions are met : (i) they must comply with the description and have the characteristics displayed on the website; (ii) they must be suitable for the purpose for which products of this type are generally designed; (iii) they must meet the quality and resistance criteria which are generally accepted for products of the same type and which can be reasonably expected.
In addition, Shandor guarantees consumers against lack of conformity and hidden defects for the Products for sale on the website under the following conditions:
APPARENT VICE
The presence of an apparent defect in a Product must give rise to a complaint by email (contact@shandor.fr) within three working days after delivery.
Any complaint must explain the defect concerned. Otherwise, no complaint is admissible, and no return or exchange is possible. The Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and copy of the claim to Shandor head office after sending an email notifying the apparent defect of the Product concerned by the complaint.
The cases of apparent defect confirmed by Shandor lead, depending on the content of the Customer’s claim, either to the establishment of a credit note for the benefit of the Customer, or to the replacement of the Product, or to the reimbursement of the Price to the Customer in a 14 day period. In the event of non-compliance with the return procedure, no exchange or refund or credit note is possible.
NON-COMPLIANCE – HIDDEN DEFECTS
Subject to the validation of a non-conformity or a hidden defect by Shandor or the manufacturer, the Customer benefits from the following guarantees:
– the legal guarantee of conformity which enables him to obtain, within two years after delivery of the Product and without charge, the repair or replacement of the product if it does not comply with the Order.
This warranty covers product and packaging conformity defects. Shandor may replace the nonconforming Product.
If replacement is impossible within one month after the complaint or if the Customer issues a reasoned request, the Customer may request reimbursement of the price of the Product.
– the legal guarantee against hidden defects, for which the Customer can request, within two years after the discovery of the defect, the reimbursement of a Product which has proved to be unfit for its use.
The warranty against hidden defects allows the Customer to be protected against hidden defects of the Product purchased and which prevent its use or affect it to such an extent that the Customer would not have purchased it.
The Customer then has two options: keep the Product and request a price reduction, or return the Product and request reimbursement of the price paid.
In order to apply these guarantees, the Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and a copy of the complaint to head office of Shandor, after sending an email indicating the reason for returning the Product.
For all practical purposes, we remind you that all products supplied by the vendor are covered by the legal guarantee of conformity provided for in articles L. 211-4 to L. 211-14 of the Consumer Code and the legal warranty for latent defects provided for in articles 1641 to 1649 of the Civil Code.
FORCE MAJEURE
In the event of force majeure preventing the execution of these terms and conditions of sales, Shandor shall inform the Customer within fifteen ( 15) days of the occurrence of the event, by email or by registered letter with acknowledgment of receipt.
Are considered as force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts, riots, pandemics, boycotts or other industrial actions or commercial disputes, civil unrest, insurgencies, wars, bad weather, epidemics, blockages of means of transport or supply for any reason, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes in the forms of marketing, computer failures, telecommunications blockages, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal performance of the contractual relationship. All the obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of Shandor or the Client without compensation on either side. Failure to pay by the Customer cannot be justified by a case of force majeure.
OTHER LIMITATIONS OF LIABILITY
This Website also contains hypertext links to other websites which are not operated by SHANDOR (the “Linked Sites”). SHANDOR has no control over these Linked Sites and cannot be held liable for them, or for any loss or damage resulting from your use of these Linked Sites. Use of Linked Sites is governed by the terms of use and service specific to each Linked Site.
This website is the property of:
SHANDOR SARL
Charles Letot Road
14400 Saint Loup Hors
FRANCE
Any total or partial reproduction of the content is strictly prohibited.
XI – PARTIAL INVALIDITY
If one or more stipulations of these General Terms and Conditions of Sales are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.
XII – NO WAIVER
No tolerance, inaction or inertia on the part of Shandor may be interpreted as a waiver of its rights under the General Terms and Conditions of Sales.
XIII – APPLICABLE LAW – COMPETENT JURISDICTION
The sale of the Products is subject to French law. In the event of a dispute, the Client and Shandor may resort to conventional mediation. Any dispute relating to the interpretation of the General Terms and Conditions of Sales, to the execution or termination of a sale, is submitted, failing an friendly settlement, to the legally competent courts.
MANDATORY LEGAL INFORMATION
It is reminded that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and / or software from contamination by possible viruses circulating on the Internet.
I. PUBLISHER
Shandor SARL
Chemin Charles Letot
14400 Saint Loup Hors
Registered to the commercial register of CAEN under number 805 364 346
Director of publishing is Camille Fosse legal representant of Shandor.
Contact : contact@shandor.fr
II. HOST
PlanetHoster
150 Pierre Mercure
Montreal, Quebec
H1A 5A9
Canada
III. PERSONAL DATAS
In accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to computers, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under the number 1536015.
All the information in your Account is only used in the context of your commercial relationship with www.shandor.fr. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are fully processed by Paypal or by the secure payment module of our partner Systempay.
